Refund policy
Refund & Cancellation Policy
At Vento Mar, we want you to feel confident and happy with every lesson, session and purchase. This policy covers our lessons and club sessions, and our apparel.
Lessons and club sessions
- Changing or cancelling: let us know at least 24 hours before your session and we will move it to another day or refund you in full.
- Late cancellations and no-shows: if you cancel less than 24 hours before, or do not show up, the session may be charged in full.
- Wind, waves and weather: safety comes first. If conditions are not right for your activity, we will move your session to another day. If no new date works for you, we will refund the session.
- Illness or injury: tell us as soon as you can and we will find a solution with you.
- If we cancel: if we have to cancel a session for any reason, you can choose a new date or a full refund.
Apparel
- You can request a return or refund within 14 days after your order is delivered.
- Items must be unused, unwashed and unworn, with all original tags and packaging.
- If your order arrives damaged, defective or incorrect, we will make it right with a replacement or a refund.
- Please contact us before sending anything back. Unauthorised returns cannot be processed.
- Return shipping is the customer's responsibility unless the item is damaged, defective or incorrect.
To start a return or report a problem, contact us at info@ventomarsportsclub.com with:
- Your order number
- A clear photo or video if the item is damaged, defective or incorrect
Approved refunds go back to your original payment method within 5–10 business days.
Lost or missing packages
If your apparel order has not arrived after 40 business days, please contact us. We will check with the carrier and refund or reship if the package is confirmed lost.
Contact us
For any cancellation, return or refund question, email us at:
info@ventomarsportsclub.com
or message us on WhatsApp at +34 617 323 836.